FAQ


General
Do you support eCommerce sites?

At this time we do not actively support or take on eCommerce sites. We will be supporting them in the near future. In the mean time please reach out to us and let’s discuss your situation.

What type of businesses do you focus on?

We primarily focus on small businesses and professional services such as legal, medical, financial, architects, engineers, trades, food & beverage, consultants, real estate agents, and many more. If you are unsure if your business would be a good fit please do not hesitate to reach out to us so we can discuss your business.

Do you support professional bloggers?

We love bloggers and the interwebs need more of them. Professional blogging sites are a separate type of service than what our support model currently handles. This is not to say we won’t add professional bloggers to our list in the future, but until we are confident we can support professional bloggers with their individual needs we want to be upfront and honest and say; not at this time.

Do you offer hosting?

Through experience we have learned that separating maintenance from hosting is a better solution for everyone. By separating these services it allows us to focus on providing the best support and maintenance services possible.

Maintenance Plans
Why are your maintenance plans custom?

Not all sites and businesses are the same, for this we feel the best approach is to to offer custom monthly maintenance pricing. This approach is a win for everyone.

Why are maintenance plans not available in my dashboard?

Our maintenance plans are custom on a per-client basis, they are not available for signup in your dashboard and can only be handled through your account manager.

What are your maintenance plan prerequisites?

Our maintenance plans are available for signup only after either one of our package services The Take Over or Full Site Analysis have been purchased, minimal required fix actions completed, verified and approved by us.

Help & Support
How long can I expect a response from my submitted service request?

Generally we try our best to get in touch shortly after receiving a service request. In general we like to say no more than 24 hours after a purchased service request or support ticket submission.

How do I submit a new support request?

Submitting a new support request is very simple and we offer several different methods. From within your dashboard, visit the Support section. There you will find a new support request button which will open the new support request page. You can also send us an email to help@resolvewp.com (please use the same email address your account is registered under). Finally you can simply send us a chat through our site chat service.

How do I view my current & historical support requests?

From within your dashboard, visit the Support section. Here you will find all your current and closed support requests. You can also open a new support request, reply inline to current requests and also close support requests.

Payments & Subscriptions
Who do you use to process payments?

We exclusively use Stripe as our payment processor. Stripe is PCI Service Provider Level 1 certified, you can view their certification here.

Why do you not accept PayPal?

There are many factors as to why we do not accept PayPal at this time. We are open to the possibility of accepting PayPal at some point if the demand is high enough. If you feel we should consider accepting PayPal, please feel free to reach out and let us know.

How do I view payment history & invoices?

You can view your payment history and download pdf invoices right from your dashboard by visiting the Purchases page.

I need to update my credit card details.

Updating your credit card information for subscription plans and payments is very easy. Simply reach out to us and let us know.

Account & Profile
How do I update or change my password?

Please visit the Profile page from within your dashboard.

How do I update or change my account email address?

Please visit the Profile page from within your dashboard. Please keep in mind to use the same email address when contacting our support through email or chat.